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StakeholderIssue of concern (Aspects)Responding Department/WindowSuggested objectCategory/NumberCommunication Paths (Frequency)
ClientsAnti-corruption
Anti-competitive behavior
Compliance
Customer Health and Safety
Marketing communication
Labelling of products and services
Client privacy
Panel Sales & Marketing Center
Panel Sales & Marketing Center
Touch Solution Sales & Marketing Center
Quality Management Center
Product Innovation Center
Existing clientsQuestionnaire survey
/Client window
1. Questionnaire survey (Annual)
2. Customer service email (Occasional)
3. Customer Satisfaction Survey (Annual)
4. Clients visits by Sales Dept. (Occasional)
EmployeesChild labor employment
Forced labor
Freedom of association and collective agreements
Discrimination
Human right grievance mechanism, Labor-management relations
Local labor rights
Education and training
Grievance mechanism for working conditions
Occupational safety and health
Administrative Management Center
Each Manufacturing Center
Each Business Center
Quality Management Center
System and Innovation Product Center
Other relevant centers
All direct and indirect personnel (regardless of gender)Questionnaire survey /Employees in all departments1. President’s email (at all times)
2. Labor-management meeting (Quarterly)
3. Town hall meeting (Occasional)
InvestorsEconomic performance
Purchasing policy
Market conditions
Finance and Accounting Center
Each Business Center
Administrative Management Center
General shareholders, corporate shareholdersQuestionnaire survey /Investors/Financial Institutions1. Shareholders’ meeting (Annual)
2. Release of major information (at all times)
3. Investors’ Q & A Section on the website (at all times)
4. Spokesperson
CommunityCompliance
Supplier community impact assessment
Anti-corruption
Anti-competitive behavior
Occupational Safety Office
Administrative Management Center
Quality Management Center
Nearby factories, residents and visitorsQuestionnaire survey /Distribute based on the boundaries of different plants1. Parent-child activities (Occasional)
2. CSR Q & A Section on the website (At all times)
SuppliersCompliance with environmental regulations
Raw materials
Supplier environmental assessment
Emission
Sewage and Waste
Energy
Water resources
Products & Services
Transportation
Quality Management Center
Logistic Center
Administrative Management Center
Suppliers ContractorsQuestionnaire survey /Conducted by each contractor 1. Regular or occasional information survey
2. Contractor meeting (including opening of bid, occasional)
3. Suppliers/ Contractors audits (once every 6 months) and interviews (occasional)
Clients
Employees
Investors
Community
Suppliers
Suggestions and complaintsAuditing OfficeStakeholdersEmail Communication Stakeholders Communication

Stakeholder Contacts:
CSREcho Mao 02-5555-0077 Ext.1820
echomao@hannstar.com
EmployeeBenson Chen 06-505-2880 Ext.1100
bensonchen@hannstar.com
CustomersDano Lin (Shenzhen, China) +86-0755-2674-8006
danolin@hannstar.com
Leo Huang (Tapei) 02-555-0077 Ext.2917
leohuang@hannstar.com
Supplier ServiceMr. Kao 02-5555-0077 Ext.2200
InvestorsJustin Chien 02-5555-0077 Ext.1523
ir@hannstar.com
Shareholders Service OfficeAddress:8F., No. 398, Xingshan Rd., Neihu Dist.,Taipei City 114, Taiwan (R.O.C.)
TEL:(02)2790-5885
Website:http://stock.walsin.com
mailbox of complaints and suggestions Stakeholders Communication
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